• Professionalism: We always respond the way the customers expect us to respond but in accordance with our Code of Ethics.
  • Efficiency: We endeavor to offer cost effective services without compromising on quality.
  • Team Spirit: We work as a team in serving customers; a customer deserves a response from any one of us on any query.
  • Accountability: We are answerable for our actions and/or omissions to members and stakeholders with a view of building public confidence.
  • Transparency:  We will always be  open  to  members  and stakeholders about  our practices, policies and decisions.

Innovation:

We will always find simple, effective and efficient ways of serving our customers.

The Core Principles include:

Holistic Approach whereby a holistic and integrated approach that responds to the needs, success through partnerships, decentralized delivery through partnerships, value for money through efficient and effective procurement services, participatory development through a participative approach with stakeholders and clients when developing solutions and a team player.